Mercor Customer Success Network Guide

Customer success teams use Mercor to quickly source leaders who can drive retention, expansion, and async onboarding.

Here's how to present your playbooks and stand out among experienced operators.

Document Expansion Wins

Prepare three stories that highlight churn reduction, expansion ARR, and proactive risk management.
Show how you collaborate with product, marketing, and sales to surface feedback loops.
Keep your Mercor invite link handy for peers who want to join the network: Mercor private invite

Build an Async Onboarding Kit

Create step-by-step customer onboarding workflows using Loom, Notion, and your CRM.
Share templates for Quarterly Business Reviews, success plans, and health scoring.
Record a short video walking through how you run exec check-ins without live meetings.

Own the Metrics Narrative

Bring a dashboard screenshot showing usage, adoption, and risk signals.
Explain how you use automation or AI to flag accounts that need intervention.
Clarify what resources you expect from a new employer-enablement, support coverage, and analytics partners.

Next step: Compare success roles across the NeonLabs job board. See more customer success roles .