Customer Experience Operations (India)
About this role
This is a full-time internal role at Mercor, open to candidates based in India only. You will work directly as part of Mercor's team.
About the role
Mercor is looking for a Customer Experience Operations specialist to own how experts experience our platform end to end. You will be required to get things done by coordinating several owners across Engineering, Operations, Product and Talent Success, and making sure problems that cross teams actually get fixed.
What you'll do
- Own cross-functional workstreams that affect the expert experience, from onboarding and support to payments and project matching
- Coordinate several owners across Engineering, Operations and other teams: set priorities, run check-ins, unblock work and hold people to deadlines
- Spot expert friction in feedback, support tickets and data, then turn it into clear, prioritized asks with respective teams across timezones
- Build and run lightweight processes, dashboards and playbooks that keep work moving without heavy overhead
- Use AI tools every day to automate repetitive work, summarize feedback, draft processes and speed up sprint cycles
- Report progress and risks clearly to product managers & leadership
Who you are
- An operator who gets things done: you have founded or run a startup, or held a high-ownership operations, product ops or chief-of-staff style role
- Comfortable leading through influence and coordinating engineers, operators and other stakeholders without formal authority
- Fluent with AI tools (Claude, agents, automation tools) and keen to find new ways to use them
- Organized and structured, with sound judgment on what matters most
- A clear, concise writer and communicator
- Comfortable with ambiguity and a fast-moving startup environment
Nice to have
- Experience with marketplaces, gig or contractor platforms, or customer or talent experience functions
- Comfort with data: SQL, spreadsheets or BI tools
- Experience building internal tools or workflows with no-code or AI tooling
Details
- Pay: Shared during the application process
- Company: Mercor
- Location: Remote
- Eligible locations: India
- Platform: Mercor
Frequently asked questions
How much does the Customer Experience Operations (India) role pay?
Mercor does not publish a pay rate for this Customer Experience Operations (India) position. Pay is shared during the application process and depends on your experience and the scope of the work.
Is the Customer Experience Operations (India) role remote, and can I work from home?
Yes. Mercor lists this Customer Experience Operations (India) position as fully remote, so you can work from home or anywhere with a reliable computer and internet connection.
Is Customer Experience Operations (India) full time or part time?
Mercor lists this as a full-time remote role. Full details are in the role description above.
Which countries can apply for Customer Experience Operations (India)?
Mercor lists eligibility for India. Check the Mercor listing for current requirements before applying.
Do I need experience to apply for Customer Experience Operations (India)?
The requirements are listed in the role description above. Mercor screens applicants through its own process, and relevant skills or credentials strengthen your application.
How do I apply for the Customer Experience Operations (India) role, and is it legit?
Use the apply button on this page to go straight to the official Mercor listing. Mercor is a real hiring marketplace and applying is free. No legitimate employer charges you to apply.
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