Customer Success - Operations (India Region)
About this role
Mercor’s Talent Success team is hiring! Our Talent Success team is responsible for ensuring everyone using our platform is having a delightful experience end to end, from applying to job listings, taking our AI-led interviews, accepting offers on our platform, and getting paid for their hard work.
About the Role
Mercor has thousands of users joining the platform each week to interview for different roles our clients have posted. When they run into issues or have questions and reach out for help, you will be responsible for giving them a speedy and delightful experience.
You will work directly with our engineering team, triaging and investigating bug reports so being super savvy with modern websites and issues SaaS-type applications run into will come in handy.
Since your conversations with the talent applying on our platform will often be the first interaction someone has with Mercor, maintaining an enthusiastic, upbeat tone while writing at native English level proficiency is important. We use a lighthearted and informal tone in our support communication while at the same time being very professional and precise in our replies.
Note: This is a full time employment opportunity with Mercor India.
Key Responsibilities
- Respond to support requests from Mercor’s talent pool who have a question or issue applying for roles on our platform
- Triage and investigate talent-reported issues. Identify redundancies and plan-execute-monitor day to day talent success workflows for improving experience for our talent where it matters the most.
- Proactively identify and document recurring user pain points/issues, sharing actionable insights with product and engineering teams to reduce support volume and improve self-serve experiences
- Build talent-facing documentation to answer common questions we get in our support queue
- Advocate for our users internally, help shape the product by championing their feedback and needs.
- Maintain enthusiasm and positivity while writing replies in near-perfect English
Qualifications
- 1 to 3 years of experience in customer success, operations, or product support in a SaaS or marketplace environment
- Strong communication and problem-solving skills, with a proven ability to de-escalate issues and keep users happy.
- Experience using a support platform (like Zendesk, Intercom, Help Scout, Freshdesk, Crisp)
- Natural product intuition, you notice friction points, think through solutions, and can articulate them clearly to non-support teams
- Comfort working cross-functionally to drive resolutions through process or product improvements rather than manual fixes
At Mercor, we recognize that exceptional ability comes in all forms, a core philosophy on which we built our platform. Because of this, we welcome candidates from diverse backgrounds with unique experiences and transferable skill sets, even if they don't meet all the preferred qualifications listed above.
About Mercor
Founded in 2023, Mercor is advancing the frontier of AI with human intelligence. Millions of domain experts on the platform are paid over $4 million per day to train frontier AI models. Mercor's APEX benchmark family measures AI's real-world impact on professional work, and Mercor Enterprise brings the same expert network and evaluation infrastructure to Fortune 500 companies deploying AI in production.
We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request.
Details
- Pay: Shared during the application process
- Company: Mercor
- Location: Remote
- Eligible locations: Worldwide (no restriction)
- Platform: Mercor
Frequently asked questions
How much does the Customer Success - Operations (India Region) role pay?
Mercor does not publish a pay rate for this Customer Success - Operations (India Region) position. Pay is shared during the application process and depends on your experience and the scope of the work.
Is the Customer Success - Operations (India Region) role remote, and can I work from home?
Yes. Mercor lists this Customer Success - Operations (India Region) position as fully remote, so you can work from home or anywhere with a reliable computer and internet connection.
Is Customer Success - Operations (India Region) full time or part time?
Mercor lists this as a full-time remote role. Full details are in the role description above.
Which countries can apply for Customer Success - Operations (India Region)?
Mercor lists this role with no country restriction. Check the Mercor listing for current requirements before applying.
Do I need experience to apply for Customer Success - Operations (India Region)?
The requirements are listed in the role description above. Mercor screens applicants through its own process, and relevant skills or credentials strengthen your application.
How do I apply for the Customer Success - Operations (India Region) role, and is it legit?
Use the apply button on this page to go straight to the official Mercor listing. Mercor is a real hiring marketplace and applying is free. No legitimate employer charges you to apply.
Stay Updated on Roles Like This
Subscribe to receive fresh openings aligned with AI Training & Evaluation and AI training roles across Mercor and JobHub by NeonLabs