Postal Clerk
Pay: $30-$45/hrType: ContractorRemote: Yes
About this role
Role Title: Postal Clerk
Role Type: Contractor
Location: Remote
Time Commitment: 15-25 hours/week, short-term project
micro1 is looking for Postal Clerks to help evaluate and improve AI systems on postal service topics. You’ll use your front-counter experience to check that questions sound like real customers and that answers are correct and useful. Accuracy comes first. No AI experience is needed; your domain knowledge is what matters.
Scope of Work
- Review sample postal questions and flag any that don’t sound like what real customers ask.
- Write rubrics that define a correct, complete answer on mail classes, shipping options, postage, fees, and shipping labels.
- Cover package tracking, missing or damaged mail, change of address and mail forwarding, and international mailing and customs forms in your rubrics.
- Evaluate AI-generated answers against your rubrics, flagging errors, omissions, and outdated guidance.
- Share clear written feedback with the project team, working asynchronously.
Required Qualifications
- Current, former, or retired USPS frontline experience (postal clerk, sales and service associate, or retail associate)
- 1+ years helping customers in person at a post office counter
- Working knowledge of mail classes, shipping options, postage, tracking, and change of address
- US-based
- Able to start quickly and commit 15-25 hours/week
- Clear, precise writing
Not a fit: Mail carrier, mail processing, or private shipping store experience alone
Nice to Have
- Experience with international mail and customs documentation
- Experience handling missing or damaged mail claims
- Experience creating guides, FAQs, or training materials
- Experience helping a diverse range of customers, including rural and non-English-speaking communities
Key skills
Details
- Pay: $30 to $45/hr
- Company: micro1
- Location: Remote
- Eligible locations: Bangladesh, Hong Kong, India, Indonesia, Japan, Kazakhstan and 52 more
- Platform: micro1
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