Software Engineering / IT Ops SME
About this role
About Turing:
Turing is one of the world’s fastest-growing AI companies, accelerating the advancement and deployment of powerful AI systems.
Turing helps customers in two ways: Working with the world’s leading AI labs to advance frontier model capabilities in thinking, reasoning, coding, agentic behavior, multimodality, multilinguality, STEM, and frontier knowledge; and leveraging that work to build real-world AI systems that solve mission-critical priorities for companies.
Role Overview:
We are seeking an AI Training Specialist (IT Ops & Software Management) to set domain quality benchmarks and build reference logic for technical-focused AI applications. In this role, you will convert complex software engineering workflows, ITSM frameworks, SLA policies, and asset management protocols into structured parameters and deterministic spreadsheet models. You will design, evaluate, and refine domain assets to ensure AI-generated ticket workflows, triage logic, and IT operations reports align with professional industry standards.
Requirements:
- Core Experience: 3+ years in software engineering, IT operations, or technical support management.
- Domain Expertise: Hands-on familiarity with issue trackers, ITSM helpdesks, SLA policies, escalation paths, and asset lifecycle management.
- Logic & Technical Translation: Strong, concise professional writing with a proven ability to translate triage workflows, SLA timers, and incident rules into deterministic spreadsheet formulas and parameters.
- Availability & Commitment: Talent must have weekend on-call availability (part-time engagement is acceptable).
- Technical Infrastructure: Personal desktop/laptop equipped with a stable, high-speed internet connection in a remote setup.
Responsibilities:
- Domain Guidance & Guardrail Authoring: Define operational discovery parameters and technical guardrails for AI tools handling IT ticketing, incident management, and software support workflows.
- Golden Asset Construction: Build and verify reference IT dashboards, SLA tracking sheets, asset lifecycle rollups, and triage escalation logic in Google Sheets or Excel.
- Workflow & Dataset Co-Design: Design realistic IT service scenarios and validate domain context files, including system incident logs, post-mortems, and support playbooks.
- AI Quality Audit & Sign-Off: Review, score, and refine AI-generated technical outputs to ensure complete alignment with professional software engineering and ITIL practices.
Education & Experience
- Bachelor's degree or equivalent practical experience in any field.
- Experience in AI evaluation, data annotation, content review, quality assurance, or a related analytical role is preferred but not required.
Offer Details:
- Commitments Required: 40 hours per week with 8 hours of overlap with PST.
- Engagement type: Contractor
- Engagement Length: upto 2 weeks
- Availability: Talent must have weekend on-call availability (part-time engagement is acceptable).
Evaluation Process -
- Shortlisted candidates will be sent a Job Interest Form.
- Finalized talents will go through delivery review & proceeded further accordingly.
Key skills
Details
- Pay: Shared during the application process
- Company: Turing
- Location: Remote
- Eligible locations: Worldwide (no restriction)
- Platform: Turing
Frequently asked questions
How much does the Software Engineering / IT Ops SME role pay?
Turing does not publish a pay rate for this Software Engineering / IT Ops SME position. Pay is shared during the application process and depends on your experience and the scope of the work.
Is the Software Engineering / IT Ops SME role remote, and can I work from home?
Yes. Turing lists this Software Engineering / IT Ops SME position as fully remote, so you can work from home or anywhere with a reliable computer and internet connection.
Is Software Engineering / IT Ops SME full time or part time?
Turing lists this as a contractor remote role. Full details are in the role description above.
Which countries can apply for Software Engineering / IT Ops SME?
Turing lists this role with no country restriction. Check the Turing listing for current requirements before applying.
Do I need experience to apply for Software Engineering / IT Ops SME?
The requirements are listed in the role description above. Turing screens applicants through its own process, and relevant skills or credentials strengthen your application.
How do I apply for the Software Engineering / IT Ops SME role, and is it legit?
Use the apply button on this page to go straight to the official Turing listing. Turing is a real hiring marketplace and applying is free. No legitimate employer charges you to apply.
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